1. Overview
At MK MANISH, we are committed to providing high-quality IT services and ensuring customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services.
We understand that circumstances may arise where you need to cancel a service or request a refund. This policy is designed to be fair to both our clients and our business.
2. Service Cancellation
2.1 Cancellation by Client
You may cancel our services at any time by providing written notice to us. The cancellation will be effective as follows:
- Before Project Commencement: Full refund available
- During Development Phase: Partial refund based on work completed
- After Project Completion: No refund available
- Ongoing Services: Cancellation effective at the end of current billing period
2.2 Cancellation by MK MANISH
We reserve the right to cancel services in the following circumstances:
- Non-payment of fees
- Violation of terms of service
- Inappropriate or illegal use of services
- Force majeure events
- Business closure or restructuring
3. Refund Eligibility
3.1 Full Refunds
Full refunds are available in the following cases:
- Project Cancellation: Before any work has commenced
- Service Unavailability: If we are unable to provide the agreed service
- Quality Issues: If delivered work does not meet agreed specifications
- Duplicate Payments: Accidental duplicate charges
3.2 Partial Refunds
Partial refunds may be available based on:
- Work Completed: Percentage of project completed
- Time Invested: Hours of work already performed
- Materials Used: Third-party services or licenses purchased
- Administrative Costs: Processing and setup fees
3.3 Non-Refundable Items
The following are generally non-refundable:
- Third-party licenses or subscriptions purchased on your behalf
- Domain registrations and hosting fees
- Consultation fees for completed sessions
- Custom software or tools developed specifically for your project
- Administrative and processing fees
4. Refund Process
4.1 Requesting a Refund
To request a refund, please follow these steps:
- Contact us via email at contact@mkmanish.shop
- Provide your project details and reason for refund
- Include any relevant documentation or evidence
- Allow 5-7 business days for review and response
4.2 Refund Review
Our team will review your refund request and consider:
- Project status and work completed
- Reason for cancellation or refund request
- Terms of the original agreement
- Any applicable fees or costs
4.3 Refund Timeline
Once approved, refunds will be processed as follows:
- Credit Card Payments: 5-10 business days
- Bank Transfers: 3-7 business days
- Digital Wallets: 1-3 business days
- Checks: 10-15 business days
5. Project-Specific Refund Terms
5.1 Web Development Projects
For web development projects:
- 0-25% Complete: 75% refund of remaining balance
- 26-50% Complete: 50% refund of remaining balance
- 51-75% Complete: 25% refund of remaining balance
- 76-100% Complete: No refund available
5.2 Mobile App Development
For mobile app development projects:
- Planning Phase: 90% refund if cancelled before development starts
- Development Phase: Refund based on completed milestones
- Testing Phase: No refund unless major issues are found
- Deployment Phase: No refund available
5.3 Consulting Services
For consulting and advisory services:
- Before Session: Full refund with 24-hour notice
- Less than 24 hours: 50% refund
- No-show: No refund
- Completed Sessions: No refund
6. Maintenance and Support Services
For ongoing maintenance and support services:
- Monthly Services: Cancellation effective at month-end
- Annual Services: Pro-rated refund for unused months
- Emergency Support: No refund for completed emergency work
- Prepaid Packages: Refund for unused hours or services
7. Dispute Resolution
If you disagree with our refund decision:
- Submit a detailed explanation of your position
- Provide any additional documentation or evidence
- Allow for a second review by senior management
- If still unresolved, consider mediation or legal action
8. Special Circumstances
8.1 Force Majeure
In cases of force majeure (natural disasters, government actions, etc.):
- Refunds may be delayed or adjusted
- Alternative arrangements will be offered when possible
- Communication will be maintained throughout the process
8.2 Business Closure
In the unlikely event of business closure:
- All active clients will be notified immediately
- Refunds will be processed to the extent possible
- Project files and documentation will be provided
9. Contact Information
For refund and cancellation requests, please contact us:
Response Time: We aim to respond to all refund requests within 5-7 business days.